# CodonQMS — Full Documentation > Quality Management System (QMS) for manufacturing and regulated industries. ISO 9001, GMP compliant. Built by Codon Software Pvt Ltd. CodonQMS is a cloud-based Quality Management System that measures Cost of Quality (COQ), conforms with certification systems, and provides a reliable, scalable solution for automating quality processes. It integrates business components to foster collaboration and drive Continuous Improvement (CI) initiatives across organizations. --- ## Non-Conformance (NC) Management Tracks and manages a broad range of non-conformities and incidents from multiple sources across the organization. **Capabilities:** - Track non-conformities from manufacturing, supplier quality, and customer complaints - Root cause analysis using 5Why, 4W & 1H, and Cause & Effect methodologies - Link NCs to corrective and preventive actions - Investigation workflows with assignees and timelines - Categorization and classification for trend analysis - Integration with CAPA, audits, and complaint modules **Use cases:** Manufacturing defect tracking, supplier quality issues, process deviations, customer complaint investigation. --- ## CAPA Management Corrective and Preventive Action tracking to address root causes and prevent recurrence. **Capabilities:** - Corrective actions linked to non-conformances and complaints - Preventive actions based on risk analysis and trend data - Investigation workflow with root cause documentation - Effectiveness verification and closure criteria - Timeline tracking and escalation alerts - Integration with NC, audit, and complaint modules **Use cases:** Manufacturing CAPA programs, regulatory audit findings, customer complaint resolution, process improvement actions. --- ## Document Management Secure document control with version management, workflow approvals, and role-based access. **Capabilities:** - Role-based document access privileges - Bulk uploading and document scanning - Version control with full revision history - Amendment tracking and change records - Check-in/check-out functionality to prevent concurrent edits - Workflow-based review and approval mechanisms - Document lifecycle management (draft, review, approved, obsolete) **Use cases:** SOP management, quality manual control, work instruction distribution, policy document management. --- ## Internal Audits Comprehensive audit management to ensure organizational standards compliance. **Capabilities:** - Audit scheduling and planning - Audit execution with checklist support - Supervision and oversight tracking - NC reporting from audit findings - Auditor qualification tracking - Audit report generation and distribution **Use cases:** ISO 9001 internal audits, process audits, system audits, supplier audits. --- ## Supplier Management Supplier qualification, monitoring, and performance tracking. **Capabilities:** - Supplier qualification and evaluation - Audit tracking and scheduling for suppliers - Performance monitoring and scoring - Approved supplier list management - Non-conformance tracking per supplier - Re-qualification workflows **Use cases:** Raw material supplier qualification, service provider evaluation, vendor performance reviews. --- ## Customer Complaints End-to-end complaint handling from receipt through investigation to resolution. **Capabilities:** - Complaint registration and classification - Investigation workflows with root cause analysis - Resolution tracking with customer communication - Link to CAPA for systemic issues - Trend analysis and Pareto charts for complaint categories - Response time tracking and SLA monitoring **Use cases:** Product quality complaints, delivery issues, service complaints, regulatory complaint handling. --- ## Root Cause Analysis Structured incident analysis methodologies for identifying and addressing underlying causes. **Capabilities:** - 5Why analysis for iterative cause identification - Fishbone (Cause & Effect) diagrams - Failure Mode and Effect Analysis (FMEA) - 4W & 1H structured analysis - Targeted resolution follow-ups - Knowledge base building from investigations **Use cases:** Manufacturing defect investigation, process failure analysis, equipment breakdown analysis, recurring issue resolution. --- ## Statistical Process Control (SPC) Statistical analysis tools for monitoring and controlling manufacturing processes. **Capabilities:** - X-bar and R chart generation - Timed interval data collection - Manual and tablet-based data entry options - Process capability measurement (Cp, Cpk) - Category-wise defect tracking - Pareto analysis for defect prioritization - Control limit calculation and monitoring **Use cases:** Manufacturing process monitoring, quality inspection trending, defect reduction programs, Six Sigma projects. --- ## Continuous Improvement (CI) Systematic improvement program management using PDCA and DMAIC methodologies. **Capabilities:** - Seven-step systematic analysis framework - PDCA (Plan-Do-Check-Act) cycle management - DMAIC for Six Sigma projects - Project implementation tracking - Hard savings monitoring over 12 months - Knowledge bank for improvement learnings - Cross-functional team collaboration **Use cases:** Kaizen events, Six Sigma projects, cost reduction initiatives, process optimization, waste elimination. --- ## Asset Management Movable and non-movable resource management with maintenance and calibration tracking. **Capabilities:** - Asset allocation across locations - Preventive maintenance scheduling - Calibration requirement tracking - Asset lifecycle management - Location-based asset distribution - Failure tracking and MTBF metrics **Use cases:** Equipment management, facility asset tracking, calibration programs, maintenance scheduling. --- ## Work Order Management Service request processing and work order tracking with resource utilization monitoring. **Capabilities:** - Auto-generated and manual work order creation - Service detail tracking - Manpower utilization recording - Time allocation and tracking - Work order status monitoring - Integration with asset management **Use cases:** Maintenance work orders, equipment repair requests, facility service requests, calibration work orders. --- ## Analytics & Dashboard 360-degree process analytics for management visibility and decision-making. **Capabilities:** - Real-time alerts and notifications - Pending status tracking across modules - Graphical displays and charts - MIS report generation for management - Customizable dashboard widgets - Cross-module analytics **Use cases:** Management review meetings, quality metrics monitoring, KPI tracking, executive reporting. --- ## KPIs & Objectives Measurable business target tracking at department and enterprise levels. **Capabilities:** - Define KPIs at department and enterprise levels - Track measurable values against targets - Trend analysis for KPI performance - Alignment with quality objectives - Regular review and update cycles **Use cases:** Quality objective tracking, departmental performance monitoring, strategic goal alignment. --- ## Management Review Periodic QMS review facilitation ensuring system suitability and effectiveness. **Capabilities:** - Review meeting scheduling and planning - Action point documentation and tracking - Status monitoring for action items - Integration with KPI and analytics data - Historical review comparison **Use cases:** ISO 9001 management reviews, quarterly quality reviews, annual system evaluations. --- ## Reports Comprehensive reporting for trend identification and improvement opportunities. **Capabilities:** - Weekly, monthly, and yearly trend reports - PDF format export - NC and CAPA trend analysis - Supplier performance reports - Complaint trend reports - Customizable report parameters **Use cases:** Management reporting, regulatory submissions, trend analysis, performance reviews. --- ## Workflow Management Configurable multi-stage approval system for documents and quality records. **Capabilities:** - Document-based workflow routing - Multi-stage review and approval - Rejection and revision workflows - Authorized personnel assignment within hierarchy - Parallel and sequential approval options - Workflow history and audit trail **Use cases:** Document approval workflows, NC investigation approvals, CAPA closure approvals, management sign-offs. --- ## Audit Log Comprehensive activity tracking for accountability and compliance. **Capabilities:** - Login information tracking - User activity monitoring - Team status visibility - Accountability reporting - Timestamp and user attribution **Use cases:** Compliance audits, user activity reviews, security monitoring, regulatory inspections. --- ## Compliance and Standards CodonQMS supports compliance with the following standards and methodologies: - **ISO 9001:2015**: Full Quality Management System framework including risk-based thinking and process approach - **GMP (Good Manufacturing Practice)**: Manufacturing quality compliance - **PDCA Cycle**: Plan-Do-Check-Act iterative improvement methodology - **7 Quality Tools**: Cause & Effect diagrams, Control Charts, Histograms, Pareto Analysis, Scatter Diagrams, Flowcharts, Check Sheets - **Six Sigma**: DMAIC methodology support through CI module - **Risk-based thinking**: Threat and opportunity identification during planning stages - **Process approach**: Systematic management of interrelated activities --- ## Industries and Applications ### Manufacturing - Quality control and process monitoring - SPC for production lines - Non-conformance and defect tracking - Continuous improvement programs ### Pharmaceutical - GMP compliance management - Deviation and CAPA tracking - Document control for SOPs and quality manuals - Supplier qualification programs ### Food & Dairy - Quality assurance and food safety - Supplier qualification - Complaint handling and resolution - Process standardization ### Metals & Materials - Quality inspection management - Non-conformance tracking - Supplier performance monitoring - Process capability analysis --- ## Technical Details - **Platform**: Cloud-based application, accessible from any modern browser - **Deployment**: Cloud-hosted with workflow automation - **Device Support**: Desktop, tablet, and mobile browsers - **Architecture**: Granular process deployment with configurable workflows - **Cost Benefit**: Reduces cost of ownership and validation overhead --- ## Company Information - **Product**: CodonQMS - **Company**: Codon Software Pvt Ltd - **Product Website**: https://codonqms.com - **Company Website**: https://codonsoft.com - **Contact Email**: info@codonsoft.com - **Request a Demo**: Visit https://codonqms.com and click "Request Demo" - **Download Brochure**: Available on the CodonQMS homepage (QMS.pdf) ### Other Products by Codon Software - **CodonLIMS** (https://codonlims.com): Laboratory Information Management System - **docuHive** (https://docuhived.com): Enterprise Document Management System - **CrewMetrics** (https://crewmetrics360.com): Workforce Management Platform - **ServiceTrac** (https://servicetrac360.com): CRM & Field Sales Management - **retailTrac** (https://retailtrac360.com): Retail Financial Management - **ezPOZ** (https://ezpoz.com): Point of Sale System